Refund Policy.

The short version.

• – Product subscriptions (Ère): cancel any time; access runs to the end of the paid period. Full refund if you ask within 7 days of your first payment for a paid plan.
• – Engineering services: work already done is not refundable; prepaid work we have not started is, and so is a deposit before work starts.
• – Refunds go back to the payment method you used, in the currency you paid in, with no deduction for processing fees.

This policy forms part of our Terms of Service. It is provided by The Elixirs Lab Ltd (RC 7206881).

1. Product subscriptions.

Cancelling

You can cancel a subscription at any time from your account settings or by emailing support@ere.markets. Cancelling stops future charges. You keep access until the end of the period you have already paid for. We do not charge a cancellation fee.

Refunds

• – First payment: if you ask within 7 days of your first payment for a paid plan, we refund that payment in full. This applies once per account.
• – Upgrades: if you ask within 7 days of the first payment for an upgrade to a higher plan, we refund that upgrade payment in full. This also applies once per account.
• – Other payments: after those 7 days, and for later payments, we do not refund partial or unused periods, because cancelling already stops all future charges.

We will also refund any charge made in error: a duplicate charge, a charge after you had cancelled, or a renewal at a price we had not given you notice of.

Price changes

A new subscription price applies from your first renewal that falls at least 30 days after we email you about it. Until then, renewals charge the price you signed up at.

2. Ère Marketplace.

The refund terms for paid strategy subscriptions on the Ère Marketplace will be published with paid listings, before they open.

3. Engineering services.

• – Work already done (time spent and milestones delivered) is not refundable.
• – Prepaid work we have not started is refunded if either side ends the engagement, minus any costs we have already paid to third parties on your behalf with your approval (for example cloud or data licences).
• – Deposits are refundable in full if you cancel before work starts. Once work starts, a deposit is credited against work done.
• – Delivered work that does not match the agreed statement of work: tell us within 30 days of delivery and we will fix it at no extra cost or refund the part of the fees that covers the affected work.

The statement of work for an engagement can set different terms; if it does, it applies.

4. How to ask for a refund.

Email us from the address on your account or invoice:

• – Ère subscriptions: support@ere.markets
• – Engineering services: info@theelixirslab.com

Put "Refund request" in the subject and include the date, amount and the payment reference from your receipt or invoice.

5. Timelines.

We reply to refund requests within 2 business days. Once we approve a refund, we send it back to your original payment method and email you the refund reference. Your bank or card provider can take additional days to show the money in your account.

6. Method and currency.

Refunds go back to the card or account you paid with: card and other Paystack payments are refunded through Paystack, and bank transfers are refunded by bank transfer to the account that paid. We cannot send a refund to a different card, account or person. Refunds are made in the currency you paid in, for the amount you paid in that currency. We are not responsible for exchange-rate differences or fees your own bank charges.

7. Processing fees.

You receive the full amount you paid. Paystack does not give back its processing fee when a payment is refunded; we bear that cost. We do not deduct card or processing fees from any refund, for products or for services.

8. Chargebacks.

Please contact us before disputing a charge with your bank. Most problems are faster to fix directly. If you open a chargeback, we will respond to it with the payment records we hold. If the dispute is decided in your favour, the related subscription ends. If you also receive a refund from us for the same charge, we may recover the duplicate amount.

9. Your legal rights.

This policy does not take away any rights you have under Nigerian consumer-protection law, including the Federal Competition and Consumer Protection Act 2018. Where the law gives you a right to a refund beyond this policy, we will honour it.

10. Changes to this policy.

We may update this policy. The version and date at the top show the current text. A change applies only to payments made after it is published.

11. Contact.

The Elixirs Lab Ltd, 61 Anibaba Street, Ewumi Estate, Ikosi-Ketu, Lagos State, Federal Republic of Nigeria. Email info@theelixirslab.com.